Privacy Policy

Last updated on March 03, 2019

1. General

In order to be able to use our services you need to provide us with information. We undertake to ensure that the collection and processing of your data is carried out in a lawful, fair and transparent manner, in accordance with the General European Data Protection Regulation ("GDR") and the 1978 Data Protection Act ("DPA").
This collection of information is limited to what is necessary, in accordance with the principle of data minimization. In the event of an update, we will not substantially reduce the level of confidentiality without informing you in advance.
We hereby provide transparent answers to the following questions: what data is collected? for what purpose? what are your rights? how to exercise them? and several other questions.
For any further information, do not hesitate to contact us in the contact section of our website.
By using our services, you acknowledge and agree that you consent to the collection, use, disclosure or retention of your personal data and other information about you. We use your personal data only as described in the privacy policy.
By using our services, you also acknowledge and accept our terms and conditions of use.
Please do not use our services if you do not accept our terms and conditions of use or privacy policy.
Our privacy policy and terms and conditions of use may be updated at any time.

2.Data collected

When you install and use the Pollup application, you provide us with some of the information about yourself that we collect.

2.1. Pollup account

To create your Pollup account, you provide your phone number, your email address, and regularly all the phone numbers in your address book. You agree to provide us with these numbers and confirm that you are authorized to do so. If you wish, you can also provide other information from your account, such as your name and a photo.

2.2. Your content

Your completed surveys are stored in our databases until you delete them.
The answers you receive from the surveys are also stored in our databases, until the survey owner deletes them. When your answers are not anonymous, they will be public and all survey participants who have your phone number on their phone can see them. You always have the option to reply anonymously to a survey if its creator activates this option, otherwise you may simply not accept the survey.
We save your surveys and answers to provide you with a better service, this information is not and will not be used by us under any circumstances without your permission.

3. Use of the data collected

3.1. Our services

We use the data collected to allow you to send and receive surveys for and from your contacts. This data can also be used to troubleshoot, debug a problem or assist a user.

3.2. Protection and safety

We check your accounts, to make sure that they are the real user accounts and not robot accounts, so it is possible to examine any suspicious activity or activity that does not respect our terms of use.

3.3. Third party companies and advertising

Pollup is the property of Softissime; in order to respect our users, we do not use banner ads or collaborate with other third party companies. Nevertheless, we use the tools of the companies that allow us to provide you with our application on their store.

3.4. Droit et protection

We may collect and process your information if it is reasonably necessary to:
Solve technical or security problems, detect, prevent and deal with fraudulent or illegal activities.
Respond to legal or government investigations in accordance with local and international laws.
Based on our legal obligations, your personal data may be disclosed pursuant to a law, regulation or decision of a competent regulatory or judicial authority.

3.5. How long your data is kept

Your information will be stored as long as you are registered for our services; on the day you decide to unsubscribe and uninstall our application, all your data will be deleted immediately, except your answers to other surveys, which will remain but will become anonymous.

4. Managing and modifying your personal information

4.1. Your rights

As a registered member, you have the right to consult and modify your personal data at any time.
You can also request the deletion of your account and all your personal data at any time.

4.2. Vos droits : Comment exercer vos droits

You can exercise your rights to modify and delete your personal data either by using our application via the profile page or by

5. Use of cookies

See our use of cookies.

6. International transfer

You agree to our privacy policy, and you also agree to the transfer and processing of your data in countries such as France, the United States of America or Morocco, in which we have agreements or service providers.
In the event that your personal data is communicated to a third party, regardless of its quality, we will first ensure that the third party is required to apply the same confidentiality conditions as ours.

7. Updates to our policy

We may update or modify our Privacy Policy at any time without justification.
You agree to be notified for any update of the Terms of Use via the application or by email; you should review any new updates to this Privacy Policy, if you do not agree to the update, you should stop using our services and delete your account if you have one. Continued use of any of our services after an update will signify acceptance of our Privacy Policy as amended.
Feel free to review our Privacy Policy from time to time.

8. Contact us

If you have any questions or concerns about our Privacy Policy, please contact us here.

9. Applicable law and language

This Privacy Policy is governed by French law, and is written in French. In the event that it is translated into one or more languages, the French text alone shall prevail in the event of a dispute.
The invalidity or temporary or permanent inapplicability of one or more clauses shall not invalidate all the terms of use.
In the event of an unresolved dispute between the User and the Publisher, you agree that the courts of Toulouse shall have sole jurisdiction to settle the dispute.

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