Last updated on March 03, 2019
In order to be able to use our services you need to provide us with information. We undertake to ensure that the collection and processing of your data is carried out in a lawful, fair and transparent manner, in accordance with the General European Data Protection Regulation ("GDR") and the 1978 Data Protection Act ("DPA").
This collection of information is limited to what is necessary, in accordance with the principle of data minimization. In the event of an update, we will not substantially reduce the level of confidentiality without informing you in advance.
We hereby provide transparent answers to the following questions: what data is collected? for what purpose? what are your rights? how to exercise them? and several other questions.
For any further information, do not hesitate to contact us in the contact section of our website.
By using our services, you also acknowledge and accept our terms and conditions of use.
When you install and use the Pollup application, you provide us with some of the information about yourself that we collect.
2.1. Pollup account
To create your Pollup account, you provide your phone number, your email address, and regularly all the phone numbers in your address book. You agree to provide us with these numbers and confirm that you are authorized to do so. If you wish, you can also provide other information from your account, such as your name and a photo.
2.2. Your content
Your completed surveys are stored in our databases until you delete them.
The answers you receive from the surveys are also stored in our databases, until the survey owner deletes them. When your answers are not anonymous, they will be public and all survey participants who have your phone number on their phone can see them. You always have the option to reply anonymously to a survey if its creator activates this option, otherwise you may simply not accept the survey.
We save your surveys and answers to provide you with a better service, this information is not and will not be used by us under any circumstances without your permission.
3. Use of the data collected
3.1. Our services
We use the data collected to allow you to send and receive surveys for and from your contacts. This data can also be used to troubleshoot, debug a problem or assist a user.
3.2. Protection and safety
3.3. Third party companies and advertising
Pollup is the property of Softissime; in order to respect our users, we do not use banner ads or collaborate with other third party companies. Nevertheless, we use the tools of the companies that allow us to provide you with our application on their store.
3.4. Droit et protection
We may collect and process your information if it is reasonably necessary to:
Solve technical or security problems, detect, prevent and deal with fraudulent or illegal activities.
Respond to legal or government investigations in accordance with local and international laws.
Based on our legal obligations, your personal data may be disclosed pursuant to a law, regulation or decision of a competent regulatory or judicial authority.
3.5. How long your data is kept
Your information will be stored as long as you are registered for our services; on the day you decide to unsubscribe and uninstall our application, all your data will be deleted immediately, except your answers to other surveys, which will remain but will become anonymous.
4. Managing and modifying your personal information
4.1. Your rights
As a registered member, you have the right to consult and modify your personal data at any time.
You can also request the deletion of your account and all your personal data at any time.
4.2. Vos droits : Comment exercer vos droits
You can exercise your rights to modify and delete your personal data either by using our application via the profile page or by
6. International transfer
In the event that your personal data is communicated to a third party, regardless of its quality, we will first ensure that the third party is required to apply the same confidentiality conditions as ours.
7. Updates to our policy
8. Contact us
9. Applicable law and language
translated into one or more languages, the French text alone shall prevail in the event of a dispute.
In the event of an unresolved dispute between the User and the Publisher, you agree that the courts of Toulouse shall have sole jurisdiction to settle the dispute.